Privacy Policy

Introduction

Welcome to CoordHub, a service provided by Fractal Apps (we, us, or our). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect information to provide, manage, and improve our SaaS platform. This includes:

• Account Information: When you sign up, we collect your name, email address, phone number, and company details.
• Platform Data: Information you input into Coordhub to use the service, such as event details, venue information, marketing briefs, and team member details. Under POPIA, you remain the Responsible Party for this data, and we act as the Operator processing it on your behalf.
• Financial Information: We use Payfast by Network as our payment gateway. We do not collect or store your credit card details on our servers.
• Usage Data: We automatically collect technical data such as your IP address, browser type, and interaction metrics with the app to help us troubleshoot and improve the software.

2. How We Use Your Information

We use your personal information only for the purposes for which it was collected:

• To create and manage your Coordhub account.
• To provide the core functionalities of the software, including coordinating events and venues.
• To process your subscription payments securely.
• To provide customer support and send technical notices, updates, or security alerts.
• To improve the platform’s performance and user experience.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our platform, such as hosting providers and payment processors like Payfast. These providers are bound by strict confidentiality and data protection agreements.
• Legal Compliance: When legally required to do so to comply with South African law, court orders, or legitimate requests from authorities.

4. Data Security

We implement legally required and industry-standard technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. This includes using SSL encryption for data transmission and secure cloud infrastructure.

5. Data Retention

We retain your personal information only for as long as necessary to provide the CoordHub service to you, or as required by law. If you cancel your account, we will delete or anonymize your data within a reasonable timeframe, unless legally obligated to retain it.

6. Your Rights Under POPIA

As a user in South Africa, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to update, correct, or delete any inaccurate personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa if you feel your data has been misused.

7. Cookies

Our platform uses cookies to maintain your active session, remember your preferences, and track basic usage analytics. You can set your browser to refuse cookies, though this may limit your ability to use certain features of Coordhub.

8. Contact Details and Information Officer

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer: